Field Service Account Manager – Bausch+Ströbel

Bausch+Ströbel is a globally recognized manufacturer of pharmaceutical packaging and processing equipment, partnering with leading pharmaceutical companies to support the production of life-saving medications. The Field Service Account Manager position was created to serve as the key link between customers, field service professionals, and internal departments — helping drive consistent, high-quality service experiences across the company’s installed equipment base.

This is a full-time, onsite position at the company’s Branford, Connecticut headquarters. After an initial training period, there may be an opportunity to shift to a hybrid schedule with roughly 60% onsite presence.

Key Responsibilities

As the Field Service Account Manager, the successful candidate will coordinate and manage a broad range of customer service activities, including installations, maintenance visits, troubleshooting support, training programs, and equipment qualifications. Core duties for this Field Service Account Manager role include:

1. Managing customer relationships and supporting business development within the Field Service area.
2. Preparing service quotations and processing service orders through to invoicing.
3. Coordinating field service schedules and assignments for technicians, trainers, qualification experts, and external service providers.
4. Reviewing service reports and developing follow-up actions, including spare parts recommendations and service proposals.
5. Acting as the primary point of contact for customer documentation requests and compliance requirements.
6. Preparing and distributing project documentation, including risk assessments, method statements, insurance certificates, and work permits.
7. Handling customer service inquiries and complaints with professionalism and urgency.
8. Collaborating with international subsidiaries and service teams to ensure seamless project execution.
9. Organizing training programs for technicians and service personnel.
10. Providing coaching and technical support to the Field Service Coordinator.

Also Check: Process Technician – Roche

Required and Preferred Qualifications

Bausch+Ströbel is looking for a Field Service Account Manager who brings strong organizational instincts and a genuine customer-service orientation to this fast-paced, cross-functional role. Preferred qualifications include:

1. Strong organizational and project coordination skills.
2. Excellent customer service and communication abilities.
3. Attention to detail and the ability to manage multiple priorities simultaneously.
4. Experience working with technical service teams or industrial equipment environments.
5. Proficiency with Microsoft Office and ERP systems.
6. Strong problem-solving and decision-making capabilities.
7. Ability to work independently as well as collaboratively across departments.